I just spoke to Joe Shepherd in set up and again, That is all MY FAULT. You do not know the 50 % of it. I'll customer affairs and the greater company bureau which is a joke anyway.
Empire today has the worst customer care! Significant force product sales Adult males who lie to your experience moreover incredibly impolite phone support tends to make this company a nightmare!! My information is to remain far much faraway from this Terrible flooring enterprise!
We made a complete of 6 calls to shopper solutions in advance of we finally read back again from somebody. Empire has sent out 2 distinctive persons to view the problem and possess taken shots and said they see that the challenge is they Incorrect carpet was bought to us. On the other hand right after review from whoever is generating the selections they may ship out One more particular person to take a look at it. We've got had no clearly show for appointments to include to the many calls and conversations that were experienced. Not one person wants to assistance resolve the situation. We've requested them to easily swap the carpet with a normal lower shag Variation which will basically bend round the stairs. The same kind we have experienced for a few years. The customer support / Revenue supervisor said it's the installers fault. The installers have appear out and when they called to debate with their supervisor about the situation. They clearly said that the carpet is the wrong design and style for these types of stairs. The supervisors remedy is" It's not our challenge. They can purchase a different model carpet if they need". I can not believe that In spite of everything the issues We now have they need my mother to pay extra to possess the condition corrected. They ever questioned if we experienced the carpets cleaned and that's why it's got arrive apart and shrank. Will you be kidding me? What a whole joke. So The underside line is Not one person Really wants to Enable OR Resolve The condition BUT Absolutely everyone Desires to BLAME One other Particular person. Sad to discover that they'd reap the benefits of a consumer let alone a senior citizen. I'm disgusted in these people today.
He acquired upset and put unfastened boards (oak) on my paint cans we just utilized to repaint condominium, I instructed him that and I asked him not to put boards there. I requested him to just load the packing containers in and open them as he desired them. He refused. Then he stormed off. I asked why he was leaving, he stated cause I used to be offended. Soon after all the things I have had to undergo with empire on this work, And that i explained to Rauf to send out pros that were not planning to pull this garbage like the final installation. I've currently absent all the way down to the city twice to possess the floor set up throwing off my complete program of carpenters cleaners and also other sellers whose routine is depending upon the scheduling of the floor installation.
Should you be genuinely picky, talk about any Particular concerns With all the installers prior to they begin Doing work. In the remaining signal-off, make sure you appear everywhere you go you read more had stuff set up.
He expounded around the wonderful warranty in the sample I chose (whilst In no way providing me a warranty in hand). I must have bailed then and there, my poor.
I can not ensure they do flooring. I am unable to affirm nearly anything aside from their phone will work, they're able to take a reservation, but probably haven't got any individual really working for them. They have pretty much never ever saved a reservation with me. 4 periods. I have received no idea how they are still in company.
No challenge… today the installers arrived approx. at 10:fifteen or somewhat immediately after. They leave at 6pm approx. with only laying down the ceramic in the powder area and also the stairs incomplete and almost nothing else performed. Why? Their Instrument broke but did not say anything.
Sadly, the following early morning I received terrible news on two fronts: Firstly, the vinyl flooring installers (excellent fellas btw) encouraged me they needed to utilize a smoothing agent/product that Price me an extra $375 (not Beforehand quoted through the revenue rep).
I used to be speculated to have my carpet put in this morning and yesterday late afternoon was instructed that every one their installers had been calling in Unwell. Evidently their personnel all quit and now I'm left by using a property without any carpet, no padding . Should you call company they possibly dangle up on you or...
On April 14th, an Empire Today rep, arrived to our home. My partner needed new flooring inside our bathroom. The rep showed him the items & my spouse picked out what he required. A contract was stuffed out & perform was designed to be accomplished today, April nineteenth, at 10am. Around 10am, we receive a phone...
We rescheduled to a different working day, they called all over again thirty min prior to the appointment and explained the rep includes a relatives emergency, we will require to reschedule again and we will give you a discount. We stated which is fine (and which was our error) because the 3rd time they ended up a no exhibit.
Therefore the day they had been alleged to begin they didn't even present up or call or very little. I'd to generate numerous calls. Ultimately 2 times later they started out. Let say they brought 2 people today to get off 1400 sq. ft of glue down floor.
Eric was seriously nice and patient to work with. The installers were even better and place my mind at relieve all through the a few-day set up occupation.