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Remember to electronic mail your in depth concerns and purchase data for example: telephone number and Road tackle to customersupport@ empire-today.com. We anticipate Listening to from you.

We guarantee you that we just take matters such as these really severely, and we sincerely apologize to the inconvenience. We’ll be in contact along with you Soon to start working on a resolution.

We take matters for instance this a single pretty severely and sincerely regret the inconvenience. We’ll be in connection with you shortly to continue focusing on a resolution.

I finally reached a manager soon after sixteen calls plus they appeared extremely helpful BUT Once more, No-one Confirmed for the appointment time to resolve the carpet. NO ONE will return a connect with and when I phone no supervisor is ever offered so listed here I'm. Your buyer support is appalling. This can be my last effort and hard work for somebody on your own group to consider accountability and fix the trouble in advance of documented towards the BBB and additional up coming Techniques are taken.

The crew Came and I could have not questioned for just a nicer crew. They came that has a smile on their encounter and did the operate and exactly where so Specialist and cleaned up anything. They moved the Hefty Television set for us and aided move some furniture. Wonderful Crew!!!!

!!!! Just spoke to a person title Anna ID # 2773, who apologized and will provide me $50 bucks. Actually !! someway to relieve the frustration and inconvenience.. How much time does Empire expect a client to attend before the installation is entire? and its Regulation that providers really should be rendered on payment… This is totally not satisfactory And that i will not be undertaking business with Empire once again!!! C. Turner

My name is Donna Sharpe And that i reside in the Point out of Washington and I want to share my horrible expertise from your Kent Empire Company. On July twenty fifth 2017 I called to acquire my carpet stretched so August 16th 2017 was the day we setup. My partner And that i moved all the household furniture (we have been inside our early 70ys) at 4:30pm on the fifteenth Jaret identified as to inform us that they're not appear about the sixteenth thanks staff not a feasible to come back.

12/six/2017 Wednesday Called customer service back again once again waiting on supervisor to have on the internet Janice transferred me to check here Lisa right here in Philly and now Justin is searching down my paper perform and they're expressing the crew on Monday did not submitted the paper operate I even now want my money back and I want this fixed this weekend. Not one person understands that I can't use my kitchen area for cooking as almost everything from my living room and eating space is in my kitchen.

We’re unhappy to hear which you’ve not acquired your refund. We’ve Positioned your get, and we’ll be in contact along with you shortly.

We’ve know delays might be irritating, and we regret to hear that the blind installation just isn't yet comprehensive. We’ve Situated your get, and we’ll be in touch with you Soon to debate your considerations.

September twenty, 2017 at three:36 pm Mounted Empire flooring in full property into the tune of 34K in December on 2014. Experienced all kinds of other challenges but the latest would be the flooring within the basement is having black mildew spots about the engineered Wooden. They are not small very little places, these are definitely huge! Tried to have it repaired. Made 5 distinct appointments for contractors from Empire to come out and correct there was always check here some rationale they could not. The last contractor confirmed up a handful of weeks in the past and named his boss. His manager claimed never to repair service the flooring. The contractor identified a number of other blacks spots starting to sort and distribute. He mentioned this engineered Wooden shouldn't have been put in from the basement. There may be excessive humidity.

We regret to listen to about your experience, and we need to know a lot more. Please contact us at customersupport @empire-today.com with both equally your worries and speak to info. You'll want to point out Headquarters in the topic line. We anticipate Listening to from you.

Your staff had a blank slate after they came to do the Preliminary installation. It ought to have been simple and pain-free. Now I have to spend on your workforce’s bad organization exercise. Thank you for finding the time to review my problem.

The comply with-up inspection by Joe, which initiated Trevor’s subsequent visit was to reiterate my dissatisfaction with the original installation and to incorporate The problem through the front entrance door, which I remediated at my own expense (see initial publish). The nerve your staff needs to Enjoy semantics. I shared with Kim that their reaction was unacceptable and that the arrangement was for an entire replacement, not merely for that eating area and any weakened floorboards at a great/discounted rate.

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The situation with “Empire Today” is They can be contracting modest corporations without any encounter to save cash, and we The purchasers are spending some huge cash for mediocre perform and repair.

July ten, 2018 at ten:thirteen am Alright, That is gonna be a lengthy publish, but it surely’s certainly a warning to anyone else who might consider applying Empire Today to perform your floors. TL;DR: DON’T! We decided to get Kora’s area carpeted downstairs, and also a runner together the ground through the stairs to her room. We also made a decision to have the kitchen area and back hallway carried out in a very laminate. The appointments have been booked for that Friday for your carpet, and Monday for the floors. Friday, the carpet men came and so they didn’t convey enough carpet to finish The work. They'd to reschedule to come back Monday. High-quality, not that large a offer. Monday rolls around. The kitchen area floor person was designed to be below involving like ten-11 or anything. By 2PM, still nobody experienced confirmed up. We known as and have been informed they must be jogging late. Finally at 3 he exhibits up. He asks me for payment Once i experienced previously compensated, and he wouldn’t trust me or perhaps the code I gave him. Soon after A different hour of him exterior within the cell phone Together with the Office environment people today, he comes back again in and claims “Alright, I suppose you paid out.”. The man starts Doing work, even though his son is there to… assistance? He just form of stood about and watched his dad function. This male was listed here until 10pm and he didn’t even get in excess of two feet into my kitchen. Bear in mind, this complete time all my cats have needed to be locked up while in the bedroom, and my fridge and gasoline stove were being disconnected because I used to be instructed they needed to be for the floor person to have the ability to go points. The next day, he explained he could well be below first thing in the morning, 9am! He didn’t display up until about 1pm. He was below again until 10pm, with another son. Once again, he didn’t finish much more than a few toes in that period of time. It is a two hundred square foot Area, really small for the quantity of do the job becoming accomplished. Once more, he has to come back One more working day. He exhibits up once again about 10am the next day, with both his sons now and his daughter. He was listed here until eventually 11pm and STILL didn’t end. His Young children ended up out and in of your house, just seeing him, sitting on their own phones, not really performing just about anything. His spouse arrived a pair occasions, in and out, watching him do the job. There were a couple situations where by all 3 of his children, him, and his wife had been just in my kitchen area, seeing him do the job painfully gradual.

CS Kim termed me to setup a date in Feb 2017 (which I postponed due to my partner’s surgical procedures). Trevor advised me ahead of leaving my property that he was approving a complete replacement instead of to worry.

I'd set up them myself. The following day the installers showed up to install the lamenet ground, I showed them what was for being completed almost nothing was claimed at that point, forty five minutes to a half an hour or so afterwards I get yourself a call the man around the cellular phone tells me that it was gonna cost me five hundred dollars far more as a result of a difficulty with asbestos.. He mentioned I'd two decisions, a person was to obtain the ground flooted or have somebody appear out and test it for asbestos I selected the primary 1 since this is a rental and I necessary to get it accomplished as quickly as possible.

October 19, 2017 at 9:01 am I setup an appointment to possess a section of ground reinstalled following we did some transforming. It was setup via the website along with the gentlemen showed up the very subsequent working day. He educated me that While I had mounted this floor only two decades ago and it’s not obtainable. He went the additional step to set up a warrenty/assistance demand me. Unfortunately that’s where the wonderful company ended. I have gotten seven calls pertaining to my profits call but nothing of worth concerning my company call. I needed to get in touch with the Office environment a number of occasions and request to get put on hold while the decision attendent made an effort to contact the area office. three-4 Times they were being unsuccessful. My reaction was “how do I expect them to acquire ahold of me when their very own firm simply cannot?” Immediately after way excessive work I at last got another person and so they gave me daily for my services connect with but could not narrow it down any longer than “sometime between 8am and 6pm.

I so upset and let down with do the job that Empire Today did installing my hardwood flooring (Incomplete Job) l need to be compensated this has actually been this sort of an inconvenience to me and my spouse and children and my time. Had l identified this operate wasn’t destined to be concluded in 2 days l in no way would’ve agreed to utilize Empire Today and pay the quantity l compensated l would’ve used Lowes and or Home Depot. I will probably be Placing a criticism on Yelp for the reason that l get in touch with customer service created criticism on nine/one/2018 immediately after employee termed me was informed l would get connect with from the supervisor with in 24 several hours no reply to this point

com and supply the cell phone number and Avenue tackle connected to your installation. Ensure that you point out Headquarters in the topic line, so we may get more info well even more help you. We look forward to Listening to from you.

The place do I get started, on the 1st bathroom the door doesn’t shut, grout not put in around each of the below cement so the thing is black places, when they were putting the doorway on they chipped the tiles on either side and loaded it with grout, utilized chalking to seal the baseboard tiles and sloppy get the job done at that, toilet set up not evenly (you'll be able to see that from the tank include).

I have yet to find out The cash. Kim Laurecella (not sure from the spelling) has referred to as me serveral instances throughout my Doing work several hours. I am a teacher and can’t pick up the cell phone at certain periods. I've defined that. I have referred to as Kim again within minutes and she or he won't pick up her telephone.

To generally be genuine along with you, at this stage, I think the ideal Remedy might be for Empire-Today to return to our residence, eliminate all the carpet and pads that you have put in. My motives are this:  

I last but not least was in a position to speak with a customer service rep who still insists that he are unable to mobile phone me so we resorted to e-mail. Well, evidently, he isn’t owning Considerably luck with that possibly! A profits individual was out on January 17th (I think) and she or he was surprised to see the carpet and find out that we have been instructed we could opt for An additional choice to berber considering that twice We now have harm. She agreed that the carpet wasn't damaged, it was badly set up. Just the seams were failing in various spots. The following day, that customer service rep found tips on how to e-mail me yet again and questioned when they could install our new carpet. I described that we had been also now considering shifting to a laminate following speaking While using the income rep. We had been explained to (in creating, by e mail of c.s. rep) that that may be all right and It will be enormously discounted. Yet another profits individual was out on January 31st – we selected a carpet and two distinctive laminate possibilities that we remain ready on pricing for. In the meantime, Now we have taken night/lunch/weekend time on five various situations to meet with reps, We've taken off of labor two times for installation. We have now expended hrs of cellphone and electronic mail time. I'm Completely carried out and now want a whole refund from Empire of our 2016 obtain cost and We're going to go somewhere else.

Given that your team couldn’t find the inspection, I was now explained to that One more inspection necessary to be completed. I instructed Kim I didn’t want A different one and the notes in my account ought to ensure I had been authorised. I told Kim that I am incredibly concerned about acquiring another inspection at this time. Back in September, I named Kim in CS simply because I wanted to eliminate a wall and increase closets in your house. This was the appropriate time to do it mainly because a complete substitution was accredited. She verified It could be Okay as the alternative is accepted and notated on my account. So I moved ahead with the development. I questioned the contractor to fix The problem by the entrance door since I used to be anxious it absolutely was obtaining worse and another person could get hurt. I had been told a fresh inspection was a empire today necessity.

Spoke with a few Woman who at the beginning refused to provide support and then reported pays for half but immediately after owning Experienced plumbers check it out ground is WARPED, moist all around so this leak has been taking place quite a while.

I am being informed to attend right until tuesday for installation. There is absolutely no way I am about to hold out until finally Tuesday. I demand a get in touch with back from the Co-oporate or I will never hesistate to succeed in out to Keith Weinberger and I'll blow you men up on all social medial platforms.

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Empire Today gave me the very best quality product for the top cost. The set up crew also came promptly, and everybody was extremely nice, pleasant and really great. They did an extremely economical occupation setting up carpet in The complete household and I love my new flooring.

SPRINGFIELD, MASSACHUSETTS -- We a short while ago experienced Empire give us a quote to set up laminate flooring. The salesman came out and was rather persistent and Once i informed him we'd let them know the following day, he said that if we needed it done that Saturday, he must get the get in that night time.

I have no self-confidence within the installers which were below so I need a total new crew and don't just do I be expecting but I demand a credit rating for time, aggravation and also the incompetence demonstrated by the workers To this point due to the aggravation and time wasted. My partner performs evenings and now has to remain up yet again for at the present time of set up that ought to have been finished.

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This customer care agent did what precisely she was purported to do. She worked to repair my difficulties and did it politely. I even questioned for her manager and made a simply call to him to talk about how well she did. Fantastic customer support is rare, so I'll do what I can to be certain the agent’s manager know.

Tony, it's not the knowledge that we wish for our consumers and we sincerely regret to listen to your Tale. We'll be in touch along with you without delay to debate your worries.

Exactly the same way I operate I would like them to work. Anything is not gonna perform. I need resolution. 8/fifteen time is of the essence. I've emailed customer care, spoke to supervisor. I would like help and new crew out tomorrow. Empire has my money but I haven't got an mounted floor!

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They taken out the many outdated flooring and replaced it While using the new flooring. No difficulty with them. Then the carpet guys occur out. In lieu of eradicating the outdated flooring and changing it Using the new flooring, they just laid the carpet in addition to the aged flooring. When requested why it seemed so high, their reaction was that it was most likely due to Basis which was a complete lie. The problem was because they DID NOT take away the outdated flooring.

We just essential something comparable to what we had as a way to search awesome for when the house goes on the market. Should have been simple sufficient, proper?

Head on in excess of to Empire Today and Pick from a large choice of outstanding domestic goods, bedding sets, and even more, all for very reasonable charges. Expend above $a thousand on luxury Vinyl Tile and sheet Vinyl and preserve $one hundred.

They can be those which have been speculated to Make your manufacturer. I don’t give a crap if you here don’t essentially hire the reps, however, you hired the business that does. It's your obligation!

The Empire Small Rate Assure guarantees to match the prices of products and solutions and installation services from rivals. In case you are quoted a lower price on the flooring from One more firm, notify your agent to view when you qualify for price matching.

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That they had to acquire income. So after you handle Empire, ensure you get all the data proper ahead of time. Apart from that, I such as the hardwood ground that Empire set up for my dwelling’s dining and family room.

It’s constantly “Anyone will contact you”. It’s been more than a week and continue to not resolved. The income male has Hastily gone dumb and functions like he has no clue along with customer service. I will never endorse this company!

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The working day on the set up Empire named me and explained they were not coming: the installer didn't can be found in. I was devastated and upset However they created it ideal and I had been the incredibly very first appointment the following day. I recieved a abide by up phone the following day as well as carpet was nice!

After getting made use of dreadful brand names before, I stuffed out a kind online and Empire was initially to Speak to me. Their salesperson Rod confirmed up and he was great. He worked with us and offered quite a few choices. We bought luxury vinyl tiles put in from the hallways, loos, the kitchen area and eating room.

Thanks for calling iSpot.tv Awesome! Another person from our product sales workforce will likely be in contact along with you soon.

It exceeded my expectation. The installer's set down a wonderful hardwood flooring, I am more than happy.Because of the installer's for a wonderful position nicely done. They were terrific quite helpful. Many thanks all over again! I prepared on employing Empire for foreseeable future jobs.

He was incredibly Specialist and listened to our desires. We had about 750 sq. ft. of Ceramic Tile and cement backer board to remove together with 500 sq. ft. of Laminate Flooring to come up. We agreed on the cost and website day to start installation.

I need to thank you for finding the time to offer us your opinions. We've been having your opinions and addressing each of the destinations we skipped in delivering the great encounter to suit your needs.

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Get a person-on-a person focus from a gross sales representative who'll hear your needs and give ideas.

They failed to contact their supervisor, didn't go obtain Yet another with the many hardware suppliers I've in my region. Whatever they did do was drink soda, use my electrical power to demand their phones, chit chat in place of function. I had an expectation this occupation was likely to be finished today.

I erroneously trusted the salesman like a "flooring expert" for that reason, I used to be offered the incorrect product. After I'd entered right into a agreement with Empire, I learned laminate really should Under no circumstances go in a very bathroom. Their salesman experienced instructed me laminate would not only resist h2o but is also scratch resistant and made While using the similar compound employed by NASA. Nicely It really is neither drinking water nor scratch resistant and I have Animals. I'm grateful the installer (WHO IS NOT AN EMPIRE EMPLOYEE) was truthful ample to let me know he wouldn't put in laminate inside of a bathroom because it would damage promptly with ANY moisture. I spoke into a GM who instructed me they'd install a ground acceptable to my wants & absorb the additional charges acknowledging their error, nevertheless, it would not be installed right up until next week.


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They've a lot of commercials on television and thought that they would be an excellent place to begin considering they market nicely and would very likely give me an excellent value.

He was right, the stairs appear superb!! They worked properly into the evening (until finally right after 7 PM) to complete the job. They began late and The task was extremely skillfully carried out for a very realistic price. The one purpose I provide them with 4 stars is for becoming late without any warning. Otherwise, they exceeded expectations for the cost place.

Aside from calling, the following preferred solution for customers searching for assistance is by way of On the internet Help for Customer Service. If you're thinking that this info is inaccurate or know of other methods to Make contact with Empire Today remember to let us know so we could share with other buyers. And you'll Click this link if you need to Assess the many Speak to information and facts we have gathered for Empire Today.

This can be Empire Today's greatest phone number, the real-time present-day wait on keep and equipment for skipping proper by way of those phone lines to receive ideal to the Empire Today agent. This phone number is Empire Today's Greatest Phone Number for the reason that 108 shoppers such as you made use of this Call info over the past 18 months and gave us suggestions. Typical difficulties tackled by The shopper treatment device that responses calls to 800-588-2300 include Returns, Terminate order, Adjust buy, Track purchase, Criticism and also other customer support issues.

It's possible Later on one/five/2016 Former review Thank God it wasn't me which was victimized by this company, but it absolutely was a close Close friend. Installers… Thank God it was not me which was victimized by this corporation, but it had been an in depth Pal. Installers confirmed up TWELVE hours late right after NO calls from Empire; my friend had to call them.

Current review In my preceding review--which I might encourage you to read through--I explained how Empire did not demonstrate for three scheduled appointments.

I am unable to ensure which they do floors. I am unable to affirm something in addition to their phone is effective, they're able to take a reservation, but maybe do not have any person really working for them. They have pretty much never ever stored a reservation with me. 4 moments. I have got no idea how click here they remain in enterprise.

No dilemma… today the installers arrived approx. at 10:15 or slightly following. They leave at 6pm approx. with only laying down the ceramic while in the powder place as well as the stairs incomplete and very little else completed. Why? Their tool broke but did not say something.

They cancelled on 2 times but they did are available on their own working day off (that Sunday) and finished The task. They even threw in about $500 well worth of baseboards in the living room and eating place and Slash the upstairs doorways for free.

I instructed them that I had to think about switching to carpet rather. They remaining, I called and haggled with the Office environment, and I acquired it right down to $1100. The installers arrived back the following day.

My daughter called a supervisor Robert. He apologized around himself and presented discounts. My daughter instructed him it is simply too small far too late. They've got missing her enterprise. Then I read through your reviews. You may have a median of 1.five for reviews . And that means you give inadequate customer support and this has transpired after a while. No thank you. We can find far better company. Divine intervention Felicia, thank you for preserving us from what would've most surely been a Awful encounter!

My Mate had to indication a confidentiality agreement so as to obtain a partial refund, and A further crew was sent to partly correct the issues which incorporated totally re carpeting the living room but there are still defects that my friend will Reside with till new floor masking comes about. I am scripting this mainly because I was there through and signed no settlement.

One of these could talk no English whatsoever. He nevertheless wouldn't load the containers in to the making. He acquired around the phone to his "manager" again and explained to me to be patient and wait around he necessary acceptance. I asked him what was taking place And that i waited. Right after a while he arrived again and said Okay.

It is now two:thirty. Nevertheless no call and of course no display for appointment. I haven't encountered these kinds of incompetence and poor customer care in my lifetime. Even cable firms, who're infamous for crummy company, call the day ahead of having a six hr window time frame. I will NEVER acquire anything from Empire ever yet again.



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