empire flooring phone number Things To Know Before You Buy

I wouldn’t endorse your organization to put carpet within a Pet household. The perform was terrible and so they don. treatment. The salesman was just as undesirable. I known as him 6 occasions and he hardly ever bothered to simply call back again. Its been a nightmare. I’m in a very wheelchair and I have to step in excess of extension cords ever where by I go.

I had been advised today with the installer that came (who did the original occupation) that he would post his report Which I can be contacted about installation but I could not get any kind of timeline or indication of just how long that will consider and he refused to present me any way that I could Make contact with him to confirm.

He kept insisting on rescheduling it for Wednesday which was out of your dilemma for us as we were being anticipating relatives in and we had scheduled it so far upfront so we would steer clear of this sort of a difficulty.

Now here is in which it definitely gets bad, Friday waited all-around all day long no service, Shock, the installers again went the incorrect residence once again, identified as service Dept once more, long wait, I needed to convince them which i was property and come to understand they went to my mom’s house all over again (across city) She's not at your house. Alright hold out it gets even even worse. I talked them no service Dept. and established the installation date for the next Monday, The installers connect with me and inform me that They are going to be at the house in between 1pm-3pm, properly you could’t think it but I can 3pm not a soul experienced confirmed up. Indeed I do know you might be laughing now but once again they went to the incorrect tackle. called Service Dept yeah correct, they told me which i was scheduled for installation for Nov 19th, (The working day my mother was to acquire her carpet installed) are you kidding me not once more.

We've been repeat customers and decided to use empire yet again to ensure an exact match of the wood. Effectively, picture our shock when the very first shipping and delivery arrived with the incorrect colour wood with the steps. Within this set up we have been performing the ways, mud area, kitchen area, morning space, pantry and powder place $9600 (in excess of priced as it truly is).

We’re let down to listen to you have not been contacted with reference to this make any difference. We’ve Found your account, and we’ll be in touch with you shortly to more explore your practical experience.

June twenty five, 2018 at seven:28 am There’s an worker Tony Butterfield, who was while in the Philadelphia industry and has considering the fact that transferred for the San Diego current market, who’s instructing gross sales reps an unethical methods to gather the self gen bonus as sort of a means throughout the rules. If a person employee Is that this unethical helps make 1 marvel how he might be genuine and give a customer the most beneficial price in lieu of running a fraud on them when to the phone with the sales rep coaching him/her alongside.

June seven, 2018 at 9:32 am I obtained flooring from them 6 months in the past I was informed h2o evidence and will not likely tear wouldn't get gashes in it. Effectively there occasions now the place they have got fixed the ground has occur up all over again There may be tears and gashes all within the flooring day 3 of calling there joke of customer service and continue to cant get anybody to return out and deal with again oh each of the molding or trim is developing all over again they cost me ten grand for flooring which the installers explained to me was trash and perhaps cost 2500 bucks.

I suppose to own carpet set up today, I was explained to installer will appear between 8am to 6pm. I waited and waited and spoke to the sales rep and was manufactured assured that they will come no matter what and installtion will probably be done today. At 5pm i bought a contact within the installer and reported they cant arrive today.

Remember, my dwelling is only just at 1200 sq ft, but it surely's nevertheless just a tad less expensive than the opposite two quotes, and Empire is respected proper!? Facet Notice: I used to be never provided a replica from the contract, it absolutely was for being emailed to me... By no means Occurred. So we signed, paid, and scheduled.

Many thanks for bringing this issue to our interest. We’d like To help you further more, but we will’t locate your account. Make sure you email your account and get in touch with data to customersupport@ empire-today.com, and mention Headquarters in the topic line.

BALTIMORE, MARYLAND -- As I have never been In this particular individual keep, I've however carried out small business with this enterprise. My spouse And that i had been quick product sales about 3 yrs ago, as everything within our home was white and never a fantastic blend with Youngsters and canine! We picked out of recent floors even opted for the higher carpet and have not wished we could return in time extra!!! We felt entirely misled by our profits agent as very little went the way in which he well prepared us for. We had several installation challenges, installers coming late or under no circumstances for repairs and perhaps 1 installer who confirmed up and just merely claimed he didn't choose to do the job so he did not. I will say right after various phone phone calls and appointments we at last acquired the carpet and vinyl floors we ended up fully satisfied with! BUT, Regrettably it did not very last. About a year 50 % later on the gaping in the inadequately mounted floors obtained much too much for me to bear and an each day applied threshold arrived off. We known as and so they did deliver some installers out to fix that and a few other challenges. BUT, Regrettably that did not last. About a year later the gaping came back and exactly the same threshold was now not attached. That they had a person come out to inspect our complaints and we got accepted for your reinstall. We picked our products and agreed on authentic painted white Wooden quarter rounds. We believed everything was clear-cut. Early this thirty day period the installers arrived out, promptly, and commenced working. I checked their work fairly carefully offered my earlier ordeals and just one installer even empire carpet review explained to me I used to be "tough to get the job done for" which really kinda floored me (no pun meant) and I kinda stepped back not seeking any of frustrations taken out on his do the job.

(four) Through the very beginning of this buy, we have been lied to by Every person with the product sales Woman (Loni), into the installers, to various staff customers of your organization. Loni promised us superior quality Berber Carpet, high quality 1/2 inch padding, and a completed solution that we'd very pleased to personal. Which includes not been the situation, inside the slightest. Evidently, the Berber carpet that we acquired was not of the standard she said mainly because now you will be presenting us a “premium quality” carpet  as a method to repair this mess. Loni also stated the carpet would blend in perfectly with the existing floor Which transitions would not be needed.

Remember to Notice: all of our stuff from bedrooms is sitting down from the loos, and our we have been not able to use the bathrooms and or any realted features. This is often unaceeptable and Erroneous in so some ways.

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Being sincere with you, at this point, I believe the top Answer can be for Empire-Today to come back to our property, clear away the entire carpet and pads that you've put in. My good reasons are this:  

I’m unsure where to start with how upset I am with Empire Today’s not enough response on my installation.

We realize your stress, and we’re sorry to understand that you had been inconvenienced by these concerns. We’ll more investigate your considerations, and we’ll be in connection with you soon.

We perception your frustration and they are let down to hear that you're feeling by doing this. Please email your considerations and account facts to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we might further support you.

CHESTER, VIRGINIA -- We've had almost nothing but concerns For the reason that Preliminary shipping and delivery of hardwood. We've been undertaking a complete household remodel and also the laying in the flooring can be an integral Element of the method as very little else can manifest in to the flooring goes in.

It absolutely was obvious quickly that the floors have been set up incorrectly and they weren’t degree and off in spots by 1 to 2 inches, along with the floating floor had way too much bounce and provides.

We’re sorry to hear regarding the lack of follow up you’ve obtained. We’ll be in touch with you shortly to continue working with a resolution.

Received’t be examining again right here but will expect them to entirely swap ground and deal with THEIR Bad WORK such as setting up toilet CORRECTLY.

October 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that would not clearly show foot prints or in my case crutch prints. We had to begin with preferred to get Berber carpet but income man or woman reported This might perform also. We had indicated the kind of carpet we wish it which was currently within our front room and was trackless. Installers had installed one particular home of carpet and we discovered that it was not trackless. We called our product sales person who explained that it essential not less than two or three days to blossom as it was rolled up www empiretoday com reviews tightly previous to installation. Also received a get in touch with before long after that from Empire agent who recurring a similar data in so in very good religion and trust we had the remainder of for more rooms carpet. I contacted Empire soon after 4 times when it seem no diverse and had an exceedingly difficult time even getting a contact back after several calls.

Product sales rep also didn’t absolutely disclose details about my get and what ways should be taken. This is absolutely absurd, and they're not really attempting to resolve The problem.

A similar way I work I want them to work. Anything is not intending to operate. I would like resolution. eight/15 time is from the essence. I have emailed customer service, spoke to manager. I want support and new crew out tomorrow. Empire has my money but I haven't got an put in flooring!

This is not how we would like installations to go, and we’re concerned about your knowledge. Be sure to generate to us at customersupport at empire-today.com with the two your account and phone details, and mention Headquarters in the subject line so we could focus on this further more.

The next lavatory isn’t much much better, missing and sloppy grout and chalking get the job done, chips on each side on the toilet and stuffed with grout, chalking accustomed to fill in from where the bedroom foundation board ends along with the tile baseboard commences due to unfinished function.

We regret to hear that your order continues to be cancelled. We’ll review your fears, and can be in contact with you before long.

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Remember to electronic mail your in depth concerns and purchase data for example: telephone number and Road tackle to customersupport@ empire-today.com. We anticipate Listening to from you.

We guarantee you that we just take matters such as these really severely, and we sincerely apologize to the inconvenience. We’ll be in contact along with you Soon to start working on a resolution.

We take matters for instance this a single pretty severely and sincerely regret the inconvenience. We’ll be in connection with you shortly to continue focusing on a resolution.

I finally reached a manager soon after sixteen calls plus they appeared extremely helpful BUT Once more, No-one Confirmed for the appointment time to resolve the carpet. NO ONE will return a connect with and when I phone no supervisor is ever offered so listed here I'm. Your buyer support is appalling. This can be my last effort and hard work for somebody on your own group to consider accountability and fix the trouble in advance of documented towards the BBB and additional up coming Techniques are taken.

The crew Came and I could have not questioned for just a nicer crew. They came that has a smile on their encounter and did the operate and exactly where so Specialist and cleaned up anything. They moved the Hefty Television set for us and aided move some furniture. Wonderful Crew!!!!

!!!! Just spoke to a person title Anna ID # 2773, who apologized and will provide me $50 bucks. Actually !! someway to relieve the frustration and inconvenience.. How much time does Empire expect a client to attend before the installation is entire? and its Regulation that providers really should be rendered on payment… This is totally not satisfactory And that i will not be undertaking business with Empire once again!!! C. Turner

My name is Donna Sharpe And that i reside in the Point out of Washington and I want to share my horrible expertise from your Kent Empire Company. On July twenty fifth 2017 I called to acquire my carpet stretched so August 16th 2017 was the day we setup. My partner And that i moved all the household furniture (we have been inside our early 70ys) at 4:30pm on the fifteenth Jaret identified as to inform us that they're not appear about the sixteenth thanks staff not a feasible to come back.

12/six/2017 Wednesday Called customer service back again once again waiting on supervisor to have on the internet Janice transferred me to check here Lisa right here in Philly and now Justin is searching down my paper perform and they're expressing the crew on Monday did not submitted the paper operate I even now want my money back and I want this fixed this weekend. Not one person understands that I can't use my kitchen area for cooking as almost everything from my living room and eating space is in my kitchen.

We’re unhappy to hear which you’ve not acquired your refund. We’ve Positioned your get, and we’ll be in contact along with you shortly.

We’ve know delays might be irritating, and we regret to hear that the blind installation just isn't yet comprehensive. We’ve Situated your get, and we’ll be in touch with you Soon to debate your considerations.

September twenty, 2017 at three:36 pm Mounted Empire flooring in full property into the tune of 34K in December on 2014. Experienced all kinds of other challenges but the latest would be the flooring within the basement is having black mildew spots about the engineered Wooden. They are not small very little places, these are definitely huge! Tried to have it repaired. Made 5 distinct appointments for contractors from Empire to come out and correct there was always check here some rationale they could not. The last contractor confirmed up a handful of weeks in the past and named his boss. His manager claimed never to repair service the flooring. The contractor identified a number of other blacks spots starting to sort and distribute. He mentioned this engineered Wooden shouldn't have been put in from the basement. There may be excessive humidity.

We regret to listen to about your experience, and we need to know a lot more. Please contact us at customersupport @empire-today.com with both equally your worries and speak to info. You'll want to point out Headquarters in the topic line. We anticipate Listening to from you.

Your staff had a blank slate after they came to do the Preliminary installation. It ought to have been simple and pain-free. Now I have to spend on your workforce’s bad organization exercise. Thank you for finding the time to review my problem.

The comply with-up inspection by Joe, which initiated Trevor’s subsequent visit was to reiterate my dissatisfaction with the original installation and to incorporate The problem through the front entrance door, which I remediated at my own expense (see initial publish). The nerve your staff needs to Enjoy semantics. I shared with Kim that their reaction was unacceptable and that the arrangement was for an entire replacement, not merely for that eating area and any weakened floorboards at a great/discounted rate.

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The situation with “Empire Today” is They can be contracting modest corporations without any encounter to save cash, and we The purchasers are spending some huge cash for mediocre perform and repair.

July ten, 2018 at ten:thirteen am Alright, That is gonna be a lengthy publish, but it surely’s certainly a warning to anyone else who might consider applying Empire Today to perform your floors. TL;DR: DON’T! We decided to get Kora’s area carpeted downstairs, and also a runner together the ground through the stairs to her room. We also made a decision to have the kitchen area and back hallway carried out in a very laminate. The appointments have been booked for that Friday for your carpet, and Monday for the floors. Friday, the carpet men came and so they didn’t convey enough carpet to finish The work. They'd to reschedule to come back Monday. High-quality, not that large a offer. Monday rolls around. The kitchen area floor person was designed to be below involving like ten-11 or anything. By 2PM, still nobody experienced confirmed up. We known as and have been informed they must be jogging late. Finally at 3 he exhibits up. He asks me for payment Once i experienced previously compensated, and he wouldn’t trust me or perhaps the code I gave him. Soon after A different hour of him exterior within the cell phone Together with the Office environment people today, he comes back again in and claims “Alright, I suppose you paid out.”. The man starts Doing work, even though his son is there to… assistance? He just form of stood about and watched his dad function. This male was listed here until 10pm and he didn’t even get in excess of two feet into my kitchen. Bear in mind, this complete time all my cats have needed to be locked up while in the bedroom, and my fridge and gasoline stove were being disconnected because I used to be instructed they needed to be for the floor person to have the ability to go points. The next day, he explained he could well be below first thing in the morning, 9am! He didn’t display up until about 1pm. He was below again until 10pm, with another son. Once again, he didn’t finish much more than a few toes in that period of time. It is a two hundred square foot Area, really small for the quantity of do the job becoming accomplished. Once more, he has to come back One more working day. He exhibits up once again about 10am the next day, with both his sons now and his daughter. He was listed here until eventually 11pm and STILL didn’t end. His Young children ended up out and in of your house, just seeing him, sitting on their own phones, not really performing just about anything. His spouse arrived a pair occasions, in and out, watching him do the job. There were a couple situations where by all 3 of his children, him, and his wife had been just in my kitchen area, seeing him do the job painfully gradual.

CS Kim termed me to setup a date in Feb 2017 (which I postponed due to my partner’s surgical procedures). Trevor advised me ahead of leaving my property that he was approving a complete replacement instead of to worry.

I'd set up them myself. The following day the installers showed up to install the lamenet ground, I showed them what was for being completed almost nothing was claimed at that point, forty five minutes to a half an hour or so afterwards I get yourself a call the man around the cellular phone tells me that it was gonna cost me five hundred dollars far more as a result of a difficulty with asbestos.. He mentioned I'd two decisions, a person was to obtain the ground flooted or have somebody appear out and test it for asbestos I selected the primary 1 since this is a rental and I necessary to get it accomplished as quickly as possible.

October 19, 2017 at 9:01 am I setup an appointment to possess a section of ground reinstalled following we did some transforming. It was setup via the website along with the gentlemen showed up the very subsequent working day. He educated me that While I had mounted this floor only two decades ago and it’s not obtainable. He went the additional step to set up a warrenty/assistance demand me. Unfortunately that’s where the wonderful company ended. I have gotten seven calls pertaining to my profits call but nothing of worth concerning my company call. I needed to get in touch with the Office environment a number of occasions and request to get put on hold while the decision attendent made an effort to contact the area office. three-4 Times they were being unsuccessful. My reaction was “how do I expect them to acquire ahold of me when their very own firm simply cannot?” Immediately after way excessive work I at last got another person and so they gave me daily for my services connect with but could not narrow it down any longer than “sometime between 8am and 6pm.

I so upset and let down with do the job that Empire Today did installing my hardwood flooring (Incomplete Job) l need to be compensated this has actually been this sort of an inconvenience to me and my spouse and children and my time. Had l identified this operate wasn’t destined to be concluded in 2 days l in no way would’ve agreed to utilize Empire Today and pay the quantity l compensated l would’ve used Lowes and or Home Depot. I will probably be Placing a criticism on Yelp for the reason that l get in touch with customer service created criticism on nine/one/2018 immediately after employee termed me was informed l would get connect with from the supervisor with in 24 several hours no reply to this point

com and supply the cell phone number and Avenue tackle connected to your installation. Ensure that you point out Headquarters in the topic line, so we may get more info well even more help you. We look forward to Listening to from you.

The place do I get started, on the 1st bathroom the door doesn’t shut, grout not put in around each of the below cement so the thing is black places, when they were putting the doorway on they chipped the tiles on either side and loaded it with grout, utilized chalking to seal the baseboard tiles and sloppy get the job done at that, toilet set up not evenly (you'll be able to see that from the tank include).

I have yet to find out The cash. Kim Laurecella (not sure from the spelling) has referred to as me serveral instances throughout my Doing work several hours. I am a teacher and can’t pick up the cell phone at certain periods. I've defined that. I have referred to as Kim again within minutes and she or he won't pick up her telephone.

To generally be genuine along with you, at this stage, I think the ideal Remedy might be for Empire-Today to return to our residence, eliminate all the carpet and pads that you have put in. My motives are this:  

I last but not least was in a position to speak with a customer service rep who still insists that he are unable to mobile phone me so we resorted to e-mail. Well, evidently, he isn’t owning Considerably luck with that possibly! A profits individual was out on January 17th (I think) and she or he was surprised to see the carpet and find out that we have been instructed we could opt for An additional choice to berber considering that twice We now have harm. She agreed that the carpet wasn't damaged, it was badly set up. Just the seams were failing in various spots. The following day, that customer service rep found tips on how to e-mail me yet again and questioned when they could install our new carpet. I described that we had been also now considering shifting to a laminate following speaking While using the income rep. We had been explained to (in creating, by e mail of c.s. rep) that that may be all right and It will be enormously discounted. Yet another profits individual was out on January 31st – we selected a carpet and two distinctive laminate possibilities that we remain ready on pricing for. In the meantime, Now we have taken night/lunch/weekend time on five various situations to meet with reps, We've taken off of labor two times for installation. We have now expended hrs of cellphone and electronic mail time. I'm Completely carried out and now want a whole refund from Empire of our 2016 obtain cost and We're going to go somewhere else.

Given that your team couldn’t find the inspection, I was now explained to that One more inspection necessary to be completed. I instructed Kim I didn’t want A different one and the notes in my account ought to ensure I had been authorised. I told Kim that I am incredibly concerned about acquiring another inspection at this time. Back in September, I named Kim in CS simply because I wanted to eliminate a wall and increase closets in your house. This was the appropriate time to do it mainly because a complete substitution was accredited. She verified It could be Okay as the alternative is accepted and notated on my account. So I moved ahead with the development. I questioned the contractor to fix The problem by the entrance door since I used to be anxious it absolutely was obtaining worse and another person could get hurt. I had been told a fresh inspection was a empire today necessity.

Spoke with a few Woman who at the beginning refused to provide support and then reported pays for half but immediately after owning Experienced plumbers check it out ground is WARPED, moist all around so this leak has been taking place quite a while.

I am being informed to attend right until tuesday for installation. There is absolutely no way I am about to hold out until finally Tuesday. I demand a get in touch with back from the Co-oporate or I will never hesistate to succeed in out to Keith Weinberger and I'll blow you men up on all social medial platforms.

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Empire Today gave me the very best quality product for the top cost. The set up crew also came promptly, and everybody was extremely nice, pleasant and really great. They did an extremely economical occupation setting up carpet in The complete household and I love my new flooring.

SPRINGFIELD, MASSACHUSETTS -- We a short while ago experienced Empire give us a quote to set up laminate flooring. The salesman came out and was rather persistent and Once i informed him we'd let them know the following day, he said that if we needed it done that Saturday, he must get the get in that night time.

I have no self-confidence within the installers which were below so I need a total new crew and don't just do I be expecting but I demand a credit rating for time, aggravation and also the incompetence demonstrated by the workers To this point due to the aggravation and time wasted. My partner performs evenings and now has to remain up yet again for at the present time of set up that ought to have been finished.

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This customer care agent did what precisely she was purported to do. She worked to repair my difficulties and did it politely. I even questioned for her manager and made a simply call to him to talk about how well she did. Fantastic customer support is rare, so I'll do what I can to be certain the agent’s manager know.

Tony, it's not the knowledge that we wish for our consumers and we sincerely regret to listen to your Tale. We'll be in touch along with you without delay to debate your worries.

Exactly the same way I operate I would like them to work. Anything is not gonna perform. I need resolution. 8/fifteen time is of the essence. I've emailed customer care, spoke to supervisor. I would like help and new crew out tomorrow. Empire has my money but I haven't got an mounted floor!

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They taken out the many outdated flooring and replaced it While using the new flooring. No difficulty with them. Then the carpet guys occur out. In lieu of eradicating the outdated flooring and changing it Using the new flooring, they just laid the carpet in addition to the aged flooring. When requested why it seemed so high, their reaction was that it was most likely due to Basis which was a complete lie. The problem was because they DID NOT take away the outdated flooring.

We just essential something comparable to what we had as a way to search awesome for when the house goes on the market. Should have been simple sufficient, proper?

Head on in excess of to Empire Today and Pick from a large choice of outstanding domestic goods, bedding sets, and even more, all for very reasonable charges. Expend above $a thousand on luxury Vinyl Tile and sheet Vinyl and preserve $one hundred.

They can be those which have been speculated to Make your manufacturer. I don’t give a crap if you here don’t essentially hire the reps, however, you hired the business that does. It's your obligation!

The Empire Small Rate Assure guarantees to match the prices of products and solutions and installation services from rivals. In case you are quoted a lower price on the flooring from One more firm, notify your agent to view when you qualify for price matching.

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